Privacy Policy

SMS Privacy Policy

SMS Communications Privacy Policy

The Florida Certification Board (“FCB,” “we,” “our,” or “us”) is committed to protecting your privacy.

As part of the FCB Certification Tracking software, users may choose to receive notifications regarding their certification applications, examinations, renewals, payments, and other account-related activities by email and/or SMS (text message).

Collection and Use of Mobile Numbers

When you provide your mobile phone number and choose SMS as your preferred communication method, FCB will use your phone number only to send notifications related to your account and certification activities.

Examples of SMS notifications include:

  • Application status updates
  • Certification status updates
  • Certification and renewal reminders
  • Examination notifications
  • Requests for additional documentation
  • Account verification codes
  • Payment confirmations
  • Customer support communications
  • Other certification-related updates

SMS Consent

SMS messages are sent only after you voluntarily opt in through your Notification Preferences within the FCB Certification Tracking software.

You may update your communication preferences at any time by logging into your account and modifying your Notification Preferences.

Sharing of Information

FCB does not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes. FCB does not send promotional or marketing text messages through this campaign. Messages are strictly transactional and informational and relate only to the user’s certification account.

Mobile phone numbers and SMS consent are used solely to provide certification-related communications requested by the user.

Message Frequency

Message frequency varies depending on your certification activity and account status.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opting Out

You may opt out of SMS notifications at any time by:

  • Updating your Notification Preferences within your FCB account, or
  • Replying STOP to any SMS message at any time.

After opting out, you will continue to receive important communications through email if email notifications remain enabled.

Help

For assistance, reply HELP to any SMS message or contact the Florida Certification Board:

For additional information about SMS messaging, please review our SMS Terms & Conditions.