Use the tutorials and guides below to help you access and navigate FCB CertTrack.
How-To Guides
Activate Your FCB CertTrack Account
Step-by-step instructions for accessing and activating your CertTrack account – Download PDF: How to Activate Your FCB CertTrack Account
Renew Your Child Welfare Credential
Step-by-step instructions for renewing your Child Welfare credentials – Download PDF: How to Activate Your FCB CertTrack Account
Employer Portal Accounts – Create and Log In
Step-by-step instructions for creating, activating, and using the FCB CertTrack Employer Portal. – Download PDF: How to Create and Log In to an Employer Account
Video Tutorials
Pre-Existing Account Login
For individuals who already have an FCB account or credential and need to access their account in the new CertTrack system – Watch Video: Pre-Existing Account Login
Applicant Registration, Password Reset and Login Verification
Learn how to register, reset your password, complete login verification, and access your CertTrack account – Watch Video: Applicant Registration, Password Reset and Login Verification
Webinar Recordings
If you were unable to attend the live session, you may view the recorded webinars below.
This webinar provides an overview of the new certification tracking system, including the application process, employer portal, training provider portal, and key features designed to support Child Welfare certification.
Child Welfare Webinar FCB Introduction – New Database System – July 2026
This webinar introduces the Training Provider Portal, including its purpose and an overview of the system portals. It demonstrates how to log in, add training provider members, and create training rosters.
Child Welfare Training Provider Portal Demonstration – August 2026
This webinar introduces the Employer Portal, including its purpose and an overview of the system portals. It demonstrates how to log in, add staff members, manage your employees, verify employment, and pay outstanding payment requests.
Employer Portal Demonstration – August 2026
Questions & Answers
We have also included a Questions & Answers (Q&A) document that contains responses to the questions submitted during and following the live webinar. We encourage you to review this document, as it provides additional clarification on many of the topics discussed in the presentation.
Download the Child Welfare Webinar Questions & Answers (PDF)
If you have any questions after viewing the webinar, please contact the Florida Certification Board at 850-222-6314 or admin_assist@flcertificationboard.org.