What’s my User ID and Password?
An individual’s User ID can be found in their FCB online account. If you forgot your User ID, click on the “Forgot User ID?” link and enter your email address to get your User ID.
If you forgot your Password, click on the “Forgot Password?” link and enter your User ID to reset your password.
FCB staff cannot see your password, but they can assist you in changing it if you are unable to. Please call the FCB office at 850-222-6314 if you need additional assistance.
How do I change my name in my profile?
Name changes must be made by FCB staff. Please provide FCB with a copy of either the individual’s marriage license, court-ordered name change document, or new driver’s license to make the change.
Please call the FCB office at 850-222-6314 for instructions on how to submit your name change paperwork.
How do I update my address?
Individuals can log into their FCB online account and update their address, phone number, User ID, and Password.
How do I apply?
FCB only accepts electronic applications unless indicated in the credential-specific certification standards table. Applications are generated from your FCB online account.
How do I make a payment?
Payments can be made in one of three ways:
- The quickest and preferred method is to pay online by credit card or an e-check through the individual’s account.
- By mailing a check or money order.
- Paying over the phone by credit card. There is an additional $5.00 convenience fee for this type of payment.
What’s the background policy?
FCB requires all applicants to have a Level 2 background screening and approval from the Department of Children and Families Clearinghouse.
How do I complete the forms?
All forms are available on the website and are PDF-fillable. If an individual is unable to complete the form online, we will accept handwritten forms.
Where can I get training?
Click here to access a list of approved education providers, which can be found on the FCB website.
Who completes the forms?
The only form applicants complete is the training verification form. All other documents are completed and submitted by a third party. Please check your credential-specific standards and requirements tables for further information.
How do I schedule an exam?
Applicants can only test once they have submitted all supporting documentation and have been approved by their Certification Specialist. Applicants will receive an email with information on how to schedule the exam. Please see our Exams page for further information.
When do I renew?
Renewal is dependent upon the type of credential and the renewal cycle. The renewal, or expiration date, can be found one of four ways:
- Credential-specific standards table
- Online Account/Profile
- Wallet card
- Verify Certified Professional from the FCB website
Renewal notices will be emailed approximately beginning three months prior the renewal date.
Please see our Maintenance and Renewal page for further information.
How many Continuing Education Credits or Hours do I need for renewal?
The number of CEs required for renewal varies depending on the credential. For additional information, refer to credential-specific standards and requirements tables.
How much is renewal?
The renewal fees are based on the type of credential(s) the individual maintains. All fees are listed on our Policy and Procedure page.
What’s a PAC fee?
The PAC fee is a voluntary fee that can be paid at the time of renewal. It is a Political Action Committee fee.
Where’s my wallet card? I renewed.
FCB no longer mails out wallet cards after renewal. Individuals can print wallet cards from their FCB online account.
How do I reinstate?
Credentials can only reinstate a credential if the credential has been inactive for less than 3 years. To reinstate, the individual generally needs to complete the Reinstatement Application, pay a $150.00 reinstatement fee, pay the credential(s) renewal fee, and provide the required number of CEs.
I ordered a study guide and haven’t received it yet?
Please contact the FCB regarding issues with product delivery.
How do I file an ethics complaint?
All ethics complaints must be submitted on the Ethics Complaint Form.
How do I verify a professional?
View the Verify a Professionals Tab at the top of this page, or any page on the FCB website.
How do I get a list of certified professionals?
FCB does not provide a list of certified professionals.
How do I become an approved provider?
Information on how to become an approved education provider can be found on the Become an FCB Approved Provider page.
Seeking Reciprocity?
To transfer an ADC or CPS credential OUT OF FLORIDA, please contact the FCB directly for the policy and official application as the IC&RC does not allow member boards to post the documents online.
To transfer an ADC or CPS credential INTO FLORIDA, please contact your issuing board as they initiate the reciprocity process. The FCB will contact you once we receive the required paperwork from the IC&RC. Note: The reciprocal credential for individuals transferring the ADC into Florida is the Certified Addiction Counselor (CAC) credential. Applicant’s seeking “qualified professional” status in Florida must upgrade to the CAP or the MCAP credential. The FCB will review each individual’s professional background against CAP or MCAP standards when determining upgrade requirements.